Account Deletion

You can permanently delete your Tradavity account and all associated data. This process includes multiple grace periods to protect against accidental deletion.

Requesting Account Deletion

1. Go to Settings > Security
2. Expand the Delete Account section (at the bottom of the page)
3. Click Delete Account to open the confirmation dialog
4. Enter a reason for leaving (required)
5. Type delete my account to confirm
6. Click Delete Account

Deletion Timeline

Account deletion happens in stages:

Stage 1: Waiting Period (14 days)

• Your account remains fully active
• You can cancel the request at any time
• After 14 days, your account is disabled

Stage 2: Recovery Period (30 days)

• Your account is disabled and you cannot log in
• Your data is still preserved
• Contact support to restore your account during this window
• After 30 days, all data is permanently deleted

Canceling During Waiting Period

Changed your mind during the first 14 days?

1. Go to Settings > Security
2. Expand the Delete Account section (it will show "Scheduled")
3. Click Cancel Deletion

Your account will return to normal immediately.

Recovery During Disabled Period

If your account has been disabled (after the 14-day waiting period), contact support within 30 days to request account restoration. Once restored, all your data will be available again.

What Gets Deleted

After the full deletion process completes (44 days), the following is permanently removed:

Trading Data

• All trading accounts and their settings
• All logged trades and executions
• Journal entries and notes
• Screenshots and attachments
• Balance history, deposits, and withdrawals

Strategies & Organization

• Trading strategies and entry setups
• Protocols and checklists
• Tags and categories
• Custom CSV import schemas

Settings & Preferences

• Theme and display preferences
• Dashboard layouts
• Calculation and grouping settings
• All other personal settings

Backtesting Data

• All backtesting sessions and entries
• Backtesting goals and progress
• Saved charts and drawings

Account Information

• Your login credentials
• Two-factor authentication settings
• Activity and session history

What to Do First

Before deleting your account, consider:

Export Your Data

Export your trading data before deleting:

1. Go to Settings > Privacy
2. Click Export My Data
3. Download and save the export file

Cancel Your Subscription

If you have an active PRO subscription:

1. Go to Settings > Billing
2. Click Manage Subscription
3. Cancel through the Stripe portal

Subscriptions are not automatically canceled when you delete your account.

After Deletion

• You cannot log in with your old credentials
• Your email can be used to create a new account
• None of your old data will be available
• Deletion cannot be reversed

Frequently Asked Questions

Can I recover my account after deletion?

During the first 14 days, you can cancel the request yourself. During the next 30 days (while your account is disabled), contact support to restore it. After 44 days total, recovery is not possible.

What if I just want to take a break?

Consider simply not using the app instead of deleting. Your data will be there when you return. If you have a subscription, cancel it first to avoid charges.

Will I get a refund?

Deleting your account does not automatically refund your subscription. Contact support within 30 days of payment if you need a refund.

Why are billing records kept?

Payment records are retained for legal and tax compliance requirements. These records only contain transaction history, not your trading data or personal information beyond what's needed for billing.