01 — Questions
Frequently Asked
Find answers to the most common questions about Tradavity
Go to app.tradavity.com, enter your email, username, and password, then verify your email. Or use Continue with Google for instant signup.
Check your spam/junk folder. Click Resend code on the verification page (up to 3 times). Wait 30 seconds between attempts.
Click Forgot Password on the login page. Check spam folder for reset email. If 2FA is enabled, use a backup code. Still stuck? Contact support.
FREE: 1 account, 1 strategy, 2 trades/day, 6-month retention. PRO: Unlimited everything, CSV import, custom themes. Full comparison.
Monthly: $29/month with 7-day free trial. Yearly: $19/month ($228/year). All plans include 30-day money-back guarantee.
Go to Settings > Billing, click Manage Subscription, cancel through Stripe portal. Access continues until billing period ends.
Go to Settings > Security, scroll to Delete Account, type "delete my account". You have 14 days to cancel. Learn more.
Go to Settings > Security, click Enable 2FA, scan QR code with authenticator app, save backup codes. Full guide.
Wait for a new code (changes every 30 seconds). Check your phone's time is accurate. Use a backup code if needed.
Go to Settings > Preferences and select your timezone. All trade times display in your selected timezone.
Go to Settings > Theme (PRO only). Choose dark/light mode, pick a preset, or set custom colors. Learn more.
Go to Settings > Privacy and click Download My Data (JSON). Available to all users.
Yes. We use HTTPS encryption, bcrypt for passwords, and secure database practices. Your data is never shared with third parties.
Click Add Trade in sidebar, select asset type, choose Manual Entry or CSV Import, complete the form. Full guide.
Click Add Trade, choose Import CSV, select broker, upload file. PRO plan required. Full guide.
TopStepX, NinjaTrader, Tradovate, TradingView, MetaTrader 4, and MetaTrader 5. Details.
Check: correct broker selected, file is CSV (not XLSX), broker platform set to English, right export type. Troubleshooting.
Grouping combines executions into trades. Configure in Settings > Grouping: Flat-to-Flat (recommended), Per Order, or Time Window.
Go to Settings > Trading Accounts, click Add Account. Set name, type, currency, and broker. Full guide.
Click the account button in the top bar. Select a different account from the list. All data filters to that account.
Go to Strategies, click Create Strategy, complete the builder with setups and confirmations. Full guide.
Checklists for trading discipline (Pre-Trade, Post-Trade, etc.). Create in Protocols section. Learn more.
Go to Settings > Trading Accounts, click account, then Balance. Set rules and use presets for popular prop firms. Full guide.
Tags categorize trades for filtering. Add in Step 6 of trade entry. Manage tags in Settings > Trading > Tags. Learn more.
Go to Trades, click the trade, click Edit. Update any field and save. Full guide.
In trade entry (Step 7) or edit mode, drag and drop images. FREE: 1 per trade. PRO: 3 per trade.
In Trades, switch views (Table/Grid/Items). Click Columns or Customize to choose displayed data. Learn more.
In Trades, click Filters. Filter by strategy, direction, market condition, emotion, P&L, tags, and more.
Tradavity auto-calculates Net P&L, Holding Time, and Points. Configure in Settings > Calculations. Learn more.
Click Backtesting in sidebar (opens backtesting.tradavity.com). Create a profile and start a session.
Use Contact Support form or email support@tradavity.com. Include your account email and error details. We respond within 24-48 hours.
Try: Hard refresh (Ctrl+Shift+R), clear browser cache, disable extensions, try incognito mode. More solutions.
Check: correct trading account selected (top bar), date range filter includes your trades, you have trades in that period.
Check: entry/exit prices, quantity, multiplier (futures), fees. For imports, verify timezone and currency match your broker.
Tradavity doesn't detect duplicates. Before importing, check Trade History for existing trades in that date range.
Sessions expire after inactivity for security. Check browser cookies are enabled. Multiple device logins may revoke other sessions.
Go to Contact Support, select "Bug Report". Describe what happened, steps to reproduce, and your browser/device.
Go to Contact Support, select "Feature Request". Describe your idea and why it would be useful.