How can we help you?
Search our documentation, browse FAQs, or get in touch with our support team.
Browse by Category
Find answers organized by topic
Frequently Asked Questions
Quick answers to common questions
How do I create an account?
Go to app.tradavity.com, enter your email, username, and password, then verify your email. Or use Continue with Google for instant signup.
I didn't receive the verification email
Check your spam/junk folder. Click Resend code on the verification page (up to 3 times). Wait 30 seconds between attempts.
I can't access my account
Click Forgot Password on the login page. Check spam folder for reset email. If 2FA is enabled, use a backup code. Still stuck? Contact support.
What is the difference between FREE and PRO?
FREE: 1 account, 1 strategy, 2 trades/day, 6-month retention. PRO: Unlimited everything, CSV import, custom themes. Full comparison.
How much does PRO cost?
Monthly: $29/month with 7-day free trial. Yearly: $19/month ($228/year). All plans include 30-day money-back guarantee.
Still Need Help?
Our support team is here to assist you. For backtesting, visit Backtesting Help.